Refund policy

Anyrope Return & Refund Policy

At Anyrope, we pride ourselves on delivering premium, high-performance modular headwear. Because our ecosystem relies on custom-built, a la carte components—where all hats are sold blank and ropes are priced and selected separately—all sales are strictly final. We do not offer general returns, refunds, or exchanges for "buyer's remorse" or a change of preference.

Google Merchant Center Summary For quick reference regarding our store policies:

  • Return Window: 7 days from the date of delivery (applicable only to verified manufacturer defects).
  • Return Cost: $0.00 / Free return shipping (we provide a pre-paid return label for approved defects).
  • Restocking Fee: None.

Custom & Decorated Products Our products are either custom-made via the options selected on our website or fulfilled for third-party decorators to customize further. Because you are the architect of your hat, we do not carry the responsibility of a customer "not liking" the final aesthetic outcome. By purchasing through our custom builder or utilizing our components for third-party decoration, you agree to these final-sale terms.

Damages and Manufacturer Defects We rigorously inspect every single product and component by hand before fulfilling and shipping your order. However, if you receive an item with a verified manufacturer defect, we are committed to making it right.

Eligible manufacturer defects are strictly limited to:

  • Tearing or failure of the hidden channel system.
  • Broken or defective interchangeable rope ends.
  • Fundamental structural flaws in the hat chassis.

Please inspect your order upon reception. If you believe your item is defective, you must contact us at contact@anyrope.com within our 7-day return window after receiving your delivery. Please include your order number and clear photographs demonstrating the defect so we can evaluate the issue.

Return Process for Defective Items If your defect claim is accepted, we will send you a pre-paid return shipping label, meaning your return cost is $0.00, along with instructions on how to send your package.

  • Return Address: 3338 Commercial Ave. Northbrook, IL 60062
  • Items sent back to us without first requesting and receiving approval for a return will be rejected and discarded at the sender's expense.

  • The item must be returned to us unworn, unused, with original tags, and in its original packaging.

Exceptions / Non-Returnable Items Outside of verified manufacturer defects, we do not accept returns on any a la carte components, completed custom hat builds, sale items, or gift cards.

Shipping Regions We currently only process orders, shipments, and (when applicable) approved defective returns within the United States and Canada.

Exchanges Due to the custom nature of our inventory, we do not facilitate standard exchanges. If a defective item is approved for a return, we will issue a direct replacement of the exact original item, or provide a refund if a replacement is unavailable.

Refunds (For Approved Defects Only) We will notify you once we’ve received and inspected your approved defective return. If the final inspection confirms the defect, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved and received your return, please contact us at contact@anyrope.com.